Schrijfmaatje an unexpected card from someone you don't know

I got mail

Lost your account code?

No problem, we'll sort it out. Your account code is on your welcome letter, and if that letter has gone missing, we'll simply send it again. Fill in your postcode and house number below, and we'll post the same welcome letter with the same account code to you once more.

The postcode of the address where you receive mail.

The house number of that address.

You don't have to enter a code, that's exactly the thing you've lost. We always send the letter to the address itself, never anywhere else. Prefer to arrange it personally? Email or write to us and we'll help you further.

Why does this go by post?

Your account code is your proof that it's you. That's why we only send it to the letterbox at the address itself, and nowhere else. So no one who knows your address can run off with your account code, and your mail stays yours alone. It takes a few days, but that's how we keep it properly safe.

Never had a welcome letter at all? Then you first need to sign up for mail, and your first account code will be posted to your home automatically.